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ITSS(InformationTechnologyServiceStandards) It is a systematic and comprehensive library of information technology service standards, which is fully standardized..ITservice products and their constituent elements to guide the implementation of standardization and trustworthinessITservices.

ITSSsystem covers all departments related to operation and maintenance services, such as the company's technical service department and software development department.from2017, the company's technical service department, software development department, marketing department, personnel administration department and other departments through full participation.andITSSthe system of research interviews, status and gap analysis, standard training and learning, process discussion and other forms, the original process specification is systematically combed,ITSSstandards andandISO9001,ISO20000management system is fully integrated, and the operation and maintenance service process management process and supporting guidelines and quality record documents are established. At the same time, a systematic operation and maintenance service process training was organized to ensure the effective landing of the operation and maintenance service process management system.

2017year5month company.ITSSsystem on-site assessment, audit experts accordingaccordingGB/T28827.1-2012to "Information Technology Service Operation and Maintenance Part I: General Requirements", interviews with relevant personnel of operation and maintenance services, spot checks of service records, on-site observation and other means, the wholeITSSsystem were rigorously reviewed, and the audit team agreed to recommend a note for the company.BookITSSLevel 3 certificate.

by establishing standardizationITSSsystem, on the one hand, standardizes the delivery process and results of the company's services to ensure that more effective and reliable services are provided to the end customers; on the other hand, it realizes the transformation of service-oriented management awareness and service orientation; at the same time, it cultivates a professional operation and maintenance service process management team. In the next step, the company will focus on continuous improvement in the adaptability and effectiveness of the operation and maintenance service process management system, focus on customer needs, provide customers with high-quality, stable and expected service experience, and better realize service value and value-added.